What does JLVM offer?

We provide vehicle concierge services in London for people who want dedicated support for their car. Our service is designed to make car management simpler and more convenient.

What does membership cost?

Membership is a set monthly fee that gives you an amount of my time to use across your cars. I talk you through the details on a short call, so you know exactly what to expect before you start.

How does the trial month work?

You begin with a full month, so you can see what it is like to have your cars looked after before you commit. At the end you choose between Signature and Rolling.

When can I reach you?

Between 8am and 8pm. Weekends are off by default, but I am glad to work them when we have agreed it in advance.

Which areas do you cover?

I look after cars across central and west London. If you are just outside, ask me and I will tell you honestly whether I can help.

What if a job is bigger than expected, or I have used all my time?

I agree it with you before going ahead. Nothing is ever added without your say.

By Direct Debit once you are a member. The trial month is paid by card or bank transfer.

What about insurance?

Your cars stay on your own insurance, and I help keep renewal dates and paperwork in order. Before we begin, I go through exactly what cover applies while a car is in my care, so you are never guessing.

How much notice do I need to give, and how do I cancel?

Either plan can be ended with one month’s written notice. Signature runs for twelve months and then carries on month to month, while Rolling is month to month throughout. Put it in writing and I will confirm it back to you.

CARCIERGE

A DEDICATED CONCERIGE FOR YOUR CAR, WHATEVER YOUR NEEDS.

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WHAT IS IT?

Carcierge is a personal concierge for your car. You hand over the keys and the worry, and I make sure it is always ready when you are.

Everything your car needs goes through one person who knows how you like things done and picks up when you call. It works just as well if you look after a car on someone else’s behalf.

I started Carcierge after years working for car manufacturers, watching owners lose whole days to garages and get sold work they never asked for.

Their time was worth far more than the jobs themselves, so I built the service I wished they had.

HOW IT WORKS

1 WE TALK

A short call to learn about your cars and how you like things done.

2 YOU START WITH A TRIAL

Your first month is a full trial, so you can see how it feels before you commit to anything.

3 YOU HAND OVER A KEY

I hold a second key, so I can move, charge or fuel your car without ever needing to disturb you.

4 YOU ASK, IT GETS DONE

Call or message me between 8am and 8pm. Anything larger or involving outside costs is agreed with you before it goes ahead.

5 YOU SEE WHAT WAS DONE

Each week you get photos and video of the work carried out, so you never have to wonder.

6 YOU CHOOSE YOUR PLAN

After the trial you pick the plan that suits you, either a 12 month Signature plan or Rolling month to month.

WHAT MEMBERSHIP COVERS

Your membership gives you a set amount of my time each month, spent on whatever your cars need. This covers the weekly maintenance and checks for your vehicle.

For anything larger, such as a full day chaperoning you to an event or a longer journey, I'll agree a simple day rate with you upfront, so it's never a surprise.

Third-party costs, including parts, servicing and detailing, are invoiced separately, always agreed with you first.

AT THE DESK

Anything that can be sorted from a phone or a laptop. I book the garage and keep an eye on renewal dates, so nothing is left to the last minute.

ON THE ROAD

Anything that needs the car to go somewhere, whether that is a full service or just a full tank, done while you get on with your day.

PRESENCE

For the times you want me alongside you, such as meeting a dealer or specialist, or being there when something arrives. You always have someone who knows the car in the room.

BODYWORK REPAIR NEEDED

A recent graze with a hedgerow, or a door has been opened into yours in the car park has left your vehicle with scratches along the body. We will find the approved body shop and bring your car back to factory finish.

ROADTRIP PREPERATION

You want your weekender out of storage for an Autobahn blast. We'll coordinate with the storage, check the vehicles, book the transport and see you over there.

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A STONE CHIP APPEARS

You hear a crack as you're driving, noticing a small chip in your windscreen. A quick text to me, and I'll be organising replacement before you're home.

WEEKLY CHECKS

We hold the picture of your car in our head. Tyre pressures, wear, mileage & usage, tax and servicing dates - everything. You gain a deeper understanding into your asset while knowing its ready for you each week. Its about making ownership that much more enjoyable.

MEMBERSHIP

Every membership begins with a trial month, so you can see exactly what it is like to have your cars looked after before you decide anything.

After the trial, you choose how to carry on.

12 MONTHS

SIGNATURE

A twelve month membership for clients who want me settled in with their cars for the long term.

MONTH TO MONTH

ROLLING

Month to month, with no commitment beyond the month you are in. For clients who prefer to keep things flexible.

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TRUST & DISCRETION

You are handing over something valuable, so here is how I look after it.

YOUR KEYS

They are kept secure and only used for the jobs you have agreed. You always know where your car is and why.

YOUR PRIVACY

Years in luxury hospitality and around prestige cars taught me that discretion is simply expected. What I see and hear stays with me.

ONE PERSON

You deal with me directly, every time. If something needs sorting, you ring one number and I pick up.

FAQ

READY TO BECOME A MEMBER?

Tell me a little about you and your cars, and I will call you to talk through how membership works and what it costs. There is no obligation.